Returns & Exchanges

At O Positiv, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided via email and securely pack your items in their original packaging with tags attached.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we will track the shipment as it makes its way back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.